Aware IM Server Not Starting

[bucobill]

First let me say that I want to update to version 7, I haven't done that yet so this has no correlation to version 7.

We have had this issue in the past and were able to correct it. In the past we changed the port to 8000 for the Aware IM server and tried to start the control panel which would generally time out, however when you went back to port 9000 it would generally start. This time is different and it is not starting at all.

We changed Aware IM memory to 2048 in case memory had been exceeded. We then got the Virtual Server problem so we updated JDK and included the tools.jar in the Tomcat Lib file. Now we don't get the error for the Virtual Server.
We do still have the issue of the AwareIM server starting

Code: Select all

INFO: ManagerRequest.Controller linking RRS to SS
2016-02-10 16:55:18,310 ERROR  -Unable to start e-mail channel for business space TNT7. It is possible that SystemSettings object is not initialised.

INFO: ManagerRequest.Controller running
2016-02-10 16:55:18,310 ERROR  -Unable to start e-mail channel for business space TNT7. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:18,310 ERROR  -Unable to start e-mail channel for business space TNT7. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:18,310 ERROR  -Unable to start e-mail channel for business space TNT7. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:18,310 ERROR  -Unable to start e-mail channel for business space TNT7. It is possible that SystemSettings object is not initialised.

TRACE: ManagerRequest.Controller - Starting thread for Source RRS
INFO: RRS running in callback mode
2016-02-10 16:55:56,779 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:56,779 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:56,779 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:56,779 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:56,779 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:56,779 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

INFO: Calling System.runFinalizersOnExit (true)
INFO: Default locale for machine is en_US
INFO: Default timezone for machine is America/New_York
INFO: Property RegularUserRequest.LocaleISOLanguageCode set to 'en'
INFO: Property RegularUserRequest.LocaleISOCountryCode set to 'US'
WARN: Retaining default locale
INFO: Property RegularUserRequest.TimeZone set to 'America/New_York'
WARN: Retaining default timezone
INFO: Property RegularUserRequest.Logging.LoggingTimeInfo set to 'true'
INFO: Property RegularUserRequest.Logging.LoggingThreadInfo set to 'false'
INFO: Property RegularUserRequest.Logging.LoggingPackageInfo set to 'false'
INFO: Property RegularUserRequest.Logging.RemoteLogSetting set to 'FATAL'
INFO: Checking RemoteLogger
INFO: Logger status=OutputLogger status:   loggingTimeInfo = true loggingThreadInfo = false loggingPackageInfo = false logLevel for [DEFAULT] is [INFO]
INFO: Property RegularUserRequest.LogStdout set to 'false'
INFO: RegularUserRequest creating Controller as instance of org.openadaptor.adaptor.SimpleController
INFO: RegularUserRequest Initializing Controller
TRACE: Constructing SimpleController
INFO: RegularUserRequest.Controller setting propsPrefix to RegularUserRequest.Controller
INFO: RegularUserRequest.Controller Creating Security Manager
INFO: RegularUserRequest.Controller No Security Policy in use
TRACE: SimpleController RegularUserRequest.Controller init complete
INFO: RegularUserRequest creating PipelineController as instance of org.openadaptor.adaptor.STPipelineController
INFO: No timeout for component initialization.
TRACE: SimpleComponent RRS init complete
TRACE: SimpleComponent SS init complete
TRACE: AbstractWriter SS init complete
Setting TLS: false SSL: false
INFO: RegularUserRequest.Controller linking RRS to SS
2016-02-10 16:55:56,779 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

INFO: Calling System.runFinalizersOnExit (true)
INFO: RegularUserRequest.Controller running
INFO: Default locale for machine is en_US
INFO: Default timezone for machine is America/New_York
INFO: Property ManagerRequest.LocaleISOLanguageCode set to 'en'
INFO: Property ManagerRequest.LocaleISOCountryCode set to 'US'
WARN: Retaining default locale
INFO: Property ManagerRequest.TimeZone set to 'America/New_York'
WARN: Retaining default timezone
TRACE: RegularUserRequest.Controller - Starting thread for Source RRS
INFO: Property ManagerRequest.Logging.LoggingTimeInfo set to 'true'
INFO: Property ManagerRequest.Logging.LoggingThreadInfo set to 'false'
INFO: Property ManagerRequest.Logging.LoggingPackageInfo set to 'false'
INFO: Property ManagerRequest.Logging.RemoteLogSetting set to 'FATAL'
INFO: Checking RemoteLogger
INFO: Logger status=OutputLogger status:   loggingTimeInfo = true loggingThreadInfo = false loggingPackageInfo = false logLevel for [DEFAULT] is [INFO]
INFO: Property ManagerRequest.LogStdout set to 'false'
INFO: ManagerRequest creating Controller as instance of org.openadaptor.adaptor.SimpleController
INFO: ManagerRequest Initializing Controller
TRACE: Constructing SimpleController
INFO: ManagerRequest.Controller setting propsPrefix to ManagerRequest.Controller
INFO: ManagerRequest.Controller Creating Security Manager
INFO: ManagerRequest.Controller No Security Policy in use
TRACE: SimpleController ManagerRequest.Controller init complete
INFO: ManagerRequest creating PipelineController as instance of org.openadaptor.adaptor.STPipelineController
INFO: No timeout for component initialization.
INFO: RRS running in callback mode
TRACE: SimpleComponent RRS init complete
TRACE: SimpleComponent SS init complete
TRACE: AbstractWriter SS init complete
Setting TLS: false SSL: false
INFO: ManagerRequest.Controller linking RRS to SS
2016-02-10 16:55:56,795 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:56,795 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

INFO: ManagerRequest.Controller running
TRACE: ManagerRequest.Controller - Starting thread for Source RRS
INFO: RRS running in callback mode
2016-02-10 16:55:56,795 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:56,795 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

2016-02-10 16:55:56,795 ERROR  -Unable to start e-mail channel for business space TNT8. It is possible that SystemSettings object is not initialised.

Please help.

[RocketRod]

I'd reboot server to start with.

Cheers Rod

[bucobill]

We had the hosting company do that yesterday. They completely shut down and restarted the server.

[bucobill]

We are going on four days of not being able to get the Aware Im server to start. Has anyone ever dealt with this? We could use some assistance. We have gone back to the old jdk file and tools.jar in tomcat but it still isn't working. We did a hard restart of the server. Meaning they literally shutdown the server and restarted at the hosting company. I am open to any suggestion as what has worked in the past seems not to be working now.

[customaware]

It might be stating the obvious but couple of gotchas that got me in the past....

Anti virus software
Run out of Disk space

I see some System Settings complaints in the log...
Can you access System Settings and indeed EVERY other table directly in the DB?
Might have one corrupted?

[BLOMASKY]

My 0.02 cents worth (but remember, I am a noob...)

1st, re-install Aware to a NEW folder on the server and use the built in Derby DB, that way, you will be running in demo mode, BUT you won't have any bad data. See if that works. if not, you have a server issue and not an aware Issue

2nd, If that works, Re-install it back to the original folder (assume you have some custom stuff in that folder, so make sure its backed up 1st, so after you are done with this step, you can copy the custom stuff (like CSS or .props files) back to where they belong. Now, change the aware DB and see if it works now. If not, then you have some corrupted file, setting in that folder.

3rd, if that worked, then change the DB back to whatever you were using, if it does not start now, I would assume that your Aware DB got corrupted, and of course, you Do have a good backup of that.

Bruce

[RocketRod]

And remember you can always buy a support ticket.

Cheers Rod