Where to Get Product ID

customaware · Post by **customaware** » Wed Aug 01, 2012 9:19 am

Can someone please advise how I can get the Product ID to validate my purchase after the Trail has expired.

I can display the About as described but no Product ID is displayed.

Aware IM - Mac

TIA
Mark

Powerm · Post by **Powerm** » Wed Aug 01, 2012 11:38 am

You have to click on the About at the right side of the "Aware IM Control Panel", not the About at the top left of your screen.

customaware · Post by **customaware** » Wed Aug 01, 2012 11:49 am

That is exactly where I am clicking.

The Product ID field is blank.

aware_support · Post by **aware_support** » Wed Aug 01, 2012 11:37 pm

If your trial has expired you should be getting "License invalid or expired for product id..." message when you start Aware IM. This message should be displayed in red in the Control Panel. Please send this product id to [email protected] and we'll send you the license key.

customaware · Post by **customaware** » Thu Aug 02, 2012 12:16 am

Ah....Ok.

Have sent as requested.

Cheers,
Mark

anbinal · Post by **anbinal** » Thu Sep 06, 2012 6:53 am

Powerm wrote:You have to click on the About at the right side of the "Aware IM Control Panel", not the About at the top left of your screen.

Thanks powerm