V9 - Application does not have an active window

[ask180]

Hi,

I mentioned AwareIM to an interstate colleague the other day and suggested they download the v9 trial and have a look.

When they did the install, nothing happened. I suggested they look at the system console, and it had a message: Application does not have an active window. Exception in Thread-3.

Would anyone have any thoughts on what the issue might be?

[aware_support]

Was there anything else there? What do you mean "nothing happened"? What exactly did they do? Can you please describe the whole thing in more detail?